Rigil Corporation

Program Analyst

Location

Fully Remote - US

Type

Full Time

Role: Program Analyst

About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
  
Location: Remote
Job Type: Full Time
 
Job Description:
Roles and Responsibilities:
  • Provide end-user support for REGIS through phone, email, and ticketing systems, assisting users with system navigation, access issues, and application functionality.
  • Perform initial issue triage, troubleshooting, and problem resolution for user-reported incidents and service requests.
  • Track, document, and manage help desk tickets within defined service timelines, ensuring timely resolution and communication with users.
  • Escalate complex technical issues to appropriate Tier 2 or Tier 3 support teams when necessary.
  • Provide Tier 2 business application support for REGIS, assisting users with system functionality, data inquiries, and operational processes.
  • Coordinate with developers and technical teams to support Tier 3 troubleshooting and diagnostics for REGIS when advanced technical assistance is required.
  • Assist with routine system support activities, including monitoring application performance and supporting logical database operations when needed.
  • Maintain and update help desk documentation, troubleshooting guides, and support procedures.
  • Design, develop, and maintain training materials, including user guides, quick reference materials, and instructional documentation.
  • Deliver end-user training sessions (virtual or in-person) to support onboarding, new releases, and system enhancements.
  • Support the operation and administration of the Learning Management System (LMS) used for REGIS and SAPS training programs.
  • Collaborate with program teams to identify common user challenges and training opportunities to improve system adoption and efficiency.

Minimum Qualifications: 
  • A bachelor's degree including at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management is required.
  • 4 years of experience

This is a remote position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.rigil.com

Apply here.

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